Spanien: Praktikum im Hotel Backoffice in Barcelona

Stellenbeschreibung

Immerse yourself in the dynamic world of hospitality with a hands-on internship in the heart of Barcelona. This opportunity spans three key departments—Revenue & Reservations, Sales, and Marketing—giving you a comprehensive understanding of hotel operations and business strategy.

Gain practical experience in managing reservations, driving sales, and crafting impactful marketing campaigns, all while being guided by experienced professionals. This internship offers a unique chance to build your skills in a fast-paced, multicultural environment while enjoying the vibrant city life of Barcelona. Whether you're looking to specialize in revenue management, sales, or marketing, this experience will lay a solid foundation for your future career in the hospitality industry.

Aufgaben

Revenue & Reservations:

• Book and enter room reservation requests using the Property Management System.
• Enter rooming lists while ensuring accuracy, as required.
• Update reservations ensuring a flawless check in and check out process.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
• Dealing with reservations via email or by phone: creating and confirming corporate and individual reservations.
• Set and change the hotel rates daily on the different extranet partners.

Sales:

• General support to the department.
• Quotation's follow-ups.
• Create, manage and send contracts to clients.
• Prospect and qualify new business.
• Sales agenda.
• Achieve goals as assigned.
• Support in sales plans.

Marketing:

• General support to the department.
• Market analysis.
• Generate content and manage social media channels (LinkedIn, Facebook, Tripadvisor, etc.) in alignment with brand voice.
• Marketing campaigns and digital marketing strategy.
• Track and analyze success of digital marketing campaigns based on KPIs and goals.
• Follow-up and improvement of SEO/SEM.
• Identify visual asset needs and coordinate all photo & video shoots as needed.

Qualifikationen / Voraussetzungen

• Currently studying a bachelor’s degree in hospitality or related field
• Previous hotel knowledge and experience in operational departments will be valuable
• Must be fluent in English and Spanish
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for hospitality/ sales & marketing area

Bezahlung

• 400€ gross monthly
• Meals included on shift
• Training programmes and access to IHG’s training tool